Virtual Desk: This is the most commonly used type of service desk among enterprises, corporate and IT companies. An enterprise that maintains local service desks will benefit by merging them into a centralized desk. However, this service desk would not be enough to handle large volumes of calls or service requests.Ĭentralized Desk: A more cost-effective and efficient solution for ticket management, the centralized desk helps manage larger volumes of tickets/calls with fewer staff members.
It would help address requirements of country-wise or location-wise entities of an enterprise. Local Desk: Located within or near an enterprise's premises, it caters to the requirements of a small or medium-scale enterprise. There are, generally, four types available. It also allows the administrators to set up auto-responder, knowledge base articles, and automatically assign tickets to departments/staff based on specific criteria TYPES OF SERVICE DESKS Further, MSPs will be able to easily define service level agreements and configure ticket due dates, warnings, and billing to match. MSPs will be able to gain real-time visibility as issues develop and generate detailed reports based on a project timeline, assets, costs, ticket type, and staffing. A company, its customers, employees, business partners all would converge at the Help Desk and a strong and effective workflow would thus be maintained.
The ITarian Help Desk Ticketing System provides enterprises with a single point of contact for meeting communication needs of all departments- internal as well as customer-facing.
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